Legal notice

LEGAL NOTICE

Welcome to Aura Steps.

This website is operated by Aura Steps, an online store offering stylish, comfortable, and premium-quality slippers and slides at affordable prices across Pakistan.

BUSINESS INFORMATION

Brand Name: Aura Steps
Country of Operation: Pakistan

Aura Steps is committed to providing customers with stylish, comfortable, and premium-quality footwear at affordable prices, along with a reliable and trustworthy online shopping experience.

WEBSITE CONTENT

All content available on this website, including the Aura Steps brand name, logo, product images, photographs, graphics, designs, text, product descriptions, and other materials, is owned by or used by Aura Steps unless otherwise stated.

Unauthorised copying, reproduction, modification, distribution, publication, or commercial use of any content from this website is not permitted without prior permission.

PRODUCT INFORMATION

We make reasonable efforts to ensure that product images, descriptions, colours, sizes, prices, and other information displayed on our website are accurate.

However, slight differences may occur due to lighting, photography, device screens, display settings, or other technical factors.

Aura Steps reserves the right to correct errors, update product information, change prices, and modify product availability without prior notice.

ORDERS AND CUSTOMER INFORMATION

Customers are responsible for providing accurate and complete information when placing an order, including their name, phone number, and delivery address.

Aura Steps may contact customers to confirm their order before dispatch.

Aura Steps reserves the right to cancel or refuse an order in cases where the information provided is incomplete or incorrect, the product is unavailable, or there are other circumstances that prevent the proper processing of the order.

SHIPPING AND DELIVERY

Aura Steps offers free shipping across Pakistan.

Delivery times may vary depending on the customer's location, courier service, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

OPEN PARCEL BEFORE PAYMENT

Customers may open and check their parcel before making payment, where this service is available through the courier service.

If a customer checks the parcel and does not like the product, the customer may return the parcel to the courier without making any payment.

No extra return charges will be applied in this situation.

14-DAY RETURN AND EXCHANGE POLICY

After accepting the parcel and completing the payment, customers may request a return or exchange within 14 days of receiving the order, subject to the conditions of our 14-Day Return & Exchange Policy.

Products must generally be unused, unworn, undamaged, and returned in their original condition.

Products that have been worn, used, washed, damaged, altered, or misused may not be eligible for return or exchange.

All return and exchange requests are subject to inspection and approval by Aura Steps.

Exchanges are subject to product availability.

THIRD-PARTY SERVICES

Aura Steps may use third-party service providers, including courier companies, delivery services, payment service providers, website service providers, and other service providers necessary to operate the business and fulfil customer orders.

These third parties may have their own terms and policies.

INTELLECTUAL PROPERTY

All intellectual property displayed on this website, including the Aura Steps name, logo, images, graphics, text, designs, and other website content, belongs to Aura Steps or its respective owners unless otherwise stated.

Unauthorised use, copying, reproduction, or distribution of such content is prohibited.

LIMITATION OF RESPONSIBILITY

Aura Steps makes reasonable efforts to maintain accurate and reliable information on this website.

However, we do not guarantee that the website will always be completely free from technical errors, interruptions, or other issues.

Aura Steps shall not be responsible for delays or issues caused by courier services, technical problems, public holidays, weather conditions, natural events, or other circumstances beyond our reasonable control.

POLICY REFERENCES

For more information about our store policies, customers may review:

• Terms of Service
• Privacy Policy
• Shipping & Delivery Policy
• 14-Day Return & Exchange Policy

CONTACT INFORMATION

For any questions regarding this Legal Notice, our products, orders, or services, please contact Aura Steps through the contact information provided on our website.

Aura Steps
Step Into Your Style.

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