Refund policy

Return & Exchange Policy

At Aura Steps, we want you to be satisfied with your purchase. We offer a 14-day easy return and exchange policy for eligible products.

14-Day Return & Exchange Window

Customers can request a return or exchange within 14 days of receiving their order.

To be eligible, the product must:

  • Be unused and unworn.

  • Be in its original condition.

  • Be free from dirt, stains, damage or signs of wear.

  • Be returned with its original packaging, where applicable.

  • Be accompanied by the relevant order details or order number.

Exchanges

If you received the wrong size or would like to exchange an eligible product, contact us within 14 days of receiving your order.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we will communicate the available options to you.

Returns

If you would like to return an eligible product, contact us within 14 days of receiving your order.

Please contact us before sending a product back so we can provide the appropriate return instructions.

Wrong or Damaged Product

If you receive an incorrect, defective or damaged product, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs of the product and packaging so that we can review the issue and assist you.

Products That May Not Qualify

A return or exchange may not be accepted if the product:

  • Has been worn or used.

  • Has been washed or damaged after delivery.

  • Shows signs of excessive use.

  • Is returned without the required order information.

  • Is returned after the 14-day return period.

Return Shipping

Return shipping arrangements and any applicable return shipping charges depend on the reason for the return or exchange.

If you receive an incorrect or damaged product due to an issue on our side, please contact us before returning the product so we can provide the appropriate instructions.

Refunds

If a refund is approved, the refund process will begin after the returned product has been received and inspected.

The applicable refund method and processing time will be communicated to the customer.

How to Request a Return or Exchange

Contact Aura Steps:

Phone: 03299682285
Email: aurasteps7@gmail.com

Please provide:

  • Your name

  • Order number

  • Reason for return or exchange

  • Photos, where applicable

Our customer support team will guide you through the next steps.

Aura Steps
Wapda Town, Gujranwala, Block C2, House No. 292, Pakistan