Terms of service

TERMS OF SERVICE

Welcome to Aura Steps.

By accessing or using our website and placing an order with Aura Steps, you agree to the following Terms of Service. Please read these terms carefully before using our website.

1. ABOUT AURA STEPS

Aura Steps is an online store offering stylish, comfortable, and premium-quality slippers and slides at affordable prices.

Our goal is to provide customers with quality products and a reliable, convenient, and trustworthy online shopping experience.

2. PRODUCT INFORMATION

We make every effort to display our products, images, colours, sizes, and descriptions as accurately as possible.

However, the actual colour of a product may appear slightly different depending on your device, screen settings, lighting, or photography conditions.

Product availability may change without prior notice.

3. PRICING

All product prices are displayed on our website and may be changed at any time without prior notice.

We reserve the right to correct any pricing, product description, or information errors that may occur.

The price applicable at the time of order confirmation will generally apply to your order.

4. ORDER PLACEMENT & CONFIRMATION

When you place an order on our website, you agree to provide accurate and complete information, including your name, phone number, and delivery address.

Aura Steps may contact you to confirm your order before dispatch.

An order may be cancelled if the information provided is incomplete, incorrect, or if the product is unavailable.

5. OPEN PARCEL BEFORE PAYMENT

Where available through the courier service, customers may open and inspect the parcel before making payment.

If you do not like the product after checking it at the time of delivery, you may return the parcel to the courier without making payment.

No extra charges will be applied for returning the parcel in this situation.

6. SHIPPING & DELIVERY

Aura Steps offers free shipping across Pakistan.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, and other unforeseen circumstances.

Customers are responsible for providing accurate delivery information.

Aura Steps is not responsible for delays caused by incorrect or incomplete customer information.

7. RETURNS, EXCHANGES & REFUNDS

Aura Steps offers a 14-Day Return, Exchange & Refund Policy.

If you have already received your order and are not satisfied with the product, you may request a return, exchange, or refund within 14 days of receiving your order, subject to our Return, Exchange & Refund Policy.

The product must generally be unused, unworn, and returned in its original condition.

All returned products may be inspected before a return, exchange, or refund is approved.

Products that have been worn, used, washed, damaged, or altered after delivery may not be eligible for return, exchange, or refund.

For complete details, please refer to our Return, Exchange & Refund Policy.

8. CUSTOMER RESPONSIBILITIES

Customers are responsible for providing accurate contact and delivery information.

Customers should inspect their parcel at the time of delivery whenever possible.

Customers must follow the applicable return, exchange, and refund requirements.

9. INTELLECTUAL PROPERTY

All content on the Aura Steps website, including logos, brand names, product images, graphics, text, designs, and other materials, belongs to Aura Steps or its respective owners.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

10. WEBSITE USE

Customers agree not to misuse the Aura Steps website or use it for any unlawful or unauthorised purpose.

We reserve the right to restrict or terminate access to our website if we believe that a user has violated these Terms of Service.

11. ORDER CANCELLATION

Aura Steps reserves the right to cancel or refuse an order in certain situations, including:

• Product unavailability
• Incorrect or incomplete customer information
• Suspected fraudulent activity
• Repeated failed delivery attempts
• Any other circumstances that may affect the proper processing of an order

12. POLICY UPDATES

Aura Steps reserves the right to update, modify, or change these Terms of Service and other store policies at any time.

Any changes will be posted on this page.

13. CONTACT US

If you have any questions about these Terms of Service, your order, or any of our store policies, please contact Aura Steps customer support.

Aura Steps

Step Into Your Style.